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Terms & Conditions

Acceptable Forms of Payment

We accept all major credit cards [Visa/Master Card/Amex].  We do not accept cash or check for deposits or payments.

Payments

Your first night’s room rate and taxes is due upon booking of your reservation.  Full payment is due 7-days prior to check in.

Check-in & Check-out

3pm is check-in time; you are welcome to contact us 48-hours prior to your reservation to inquire about an early check-in.

11am is check-out time; you are welcome to inquire about a late check-out upon arrival.

Cancellations

Cancellations are subject to a $50 cancellation fee.  In the event your plans change and you are unable to stay with us, your cancellation must be received no later than 3pm on the 10th day prior to your reservation for you to receive a refund.  If your reservation is cancelled within 10 days of your confirmed booking you will forfeit your first night’s deposit.

Change of Reservation Policy

Reservation Changes are subject to a $50 change fee. 

If your reservation is cancelled within 10 days of your confirmed booking you will forfeit your first night’s deposit.

If your change in reservation increases your cost it will be due upon check in.  For any changes that reduce your overall cost to the reservation, we will credit the difference to you upon check in.

Billing Incidentals

Your credit card will be pre-authorized for “in-room incidentals” at the time of booking your reservation.  Any room incidentals will be charged to your credit card upon departure.

Cleaning Fee

We pride ourselves on offering every guest a first class experience. The Airstream is very much like a tiny home, and we thoroughly clean the entire unit before each guest arrival.  A cleaning fee of $125 will be charged to each reservation.

Kids and Paws

We are happy to welcome your children and four legged family members. 

Each child and animal are counted as an occupant; so if you and your spouse wish to bring your child and your pet, we will kindly request that you choose one, as we do not permit more than [3] total occupants.

The “house” expectation is that you will be responsible for managing the behavior and noise levels of your kids and pets.  In addition, kids and pets can be messy and accidentally cause unwanted damage to property.  You are liable for any and all damages caused by children and animals.

Unruly children and animals will be asked to leave if they cannot be controlled.

Smoking Policy

We respectfully ask you to abide by our strict NO Smoking policy INSIDE the Airstream.  This includes all forms of smoking [cigarettes, cigars, vaping, cannabis, etc].

Occupancy

We have a [3] person maximum occupancy in our Airstream.  This is a form of a “tiny house”; and our unit has approximately 200’ square feet of living space.  Each child and each animal are counted as an occupant.

Minimum Stay Policy

We reserve the right to enforce a 2-night minimum.  Holidays and Event weekends are subject to a 3-night minimum.  

Damage and Missing Items Policy

If the Airstream incurs damages during your stay or there are missing items from the unit during your reservation, we will charge your credit card accordingly upon departure.

Extended Stays

Please contact management to inquire about stays longer than 5-days.  We offer a competitive rate for extended stays longer than 5-days.

Future Communications and Correspondence

Once your reservation is booked with us, you will be enrolled in our guest communications log, and will receive future offerings and updates via email.  You are welcome to opt out of this at anytime.

Airstream Policies

Our policies are and services are subject to change without notice.  Please review your policies in detail upon booking your reservation, as they may have changed from your last visit.

Personal Items

Airstream Living Napa Valley is not responsible for lost or stolen items during the course of your reservation.  Please remember to use caution and discretion when storing personal items.  Remember to LOCK the unit after each use.

Airstream Inventory

The Airstream is stocked with a Queen Size Foam Mattress; Full size Shower; Separate Bathroom with ceramic Toilet and stainless steel sink; Two Zone Air Conditioners and heating units; Solar Panels; Lithium Battery; Two 42” LCD TV’s; Blue-Ray DVD player; Polk Audio Surround Sound; Wifi; Medium Refrigerator and small freezer; Microwave Oven; 3-burner stove and convection oven with hood; residential size kitchen sink; Café dining table; convertible living room to lounge [converts to the size of [2] Twin Beds]; Pots and Pans; Bowls and Storage containers; Paper plates and towels; toilet paper and tissue [Septic Safe ONLY]; Electric kettle and toaster; Utensils and Cooking equipment; Bed linens and Bathroom towels; dish soaps; shampoo and conditioner, along with body soap; assortment of board games and books; [2] Adirondack Chairs and a folding table for outside enjoyment; 10’x8’ Astro turf area rug for outside; Airstream Living Napa Valley travelling Corn Hole Game!

*You can grocery shop at any of our local stores within 1-mile of base camp [Whole Foods; Safeway; Trader Joes; Lucky’s; Nob Hill Grocery; Browns Valley Market]; There are no food perishables offered with your reservation.